Quality Analyst (QA)

* Quality Assurance Agent Job Duties: – Measures agent performance via recorded monitoring and case audits. – Complete coaching and monitoring schedules and monitors daily progress of agents. – Analyzes trend report data from audits. – Works on a variety of assigned special projects. – Provide Feedback on call center quality standards by studying inbound and outbound calls and customer service presentations. – Verify call center agent results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call. – Provides feedback to agents by monitoring calls; monitoring feedback from member; conducting monthly help sessions. – Evaluates Call Center agents by rating effectiveness of audits and coaching.

Bonos por referidos, plan complementario 100%, subsidio de comida, transporte nocturno, descuentos vacacionesles, uniforme, bonos fin de semana.